Return Policy

TVM wants you to be 100% satisfied with your order, so we have a 7-day return policy for our customers. If you are unsatisfied with a purchase you've made from our TVM website for any reason, please contact us for a replacement or let us know the credit note of the purchase price within 7 days of shipment.

Please provide your name, date of purchase, the order number, what items, how many you are returning, and the reason for returning.

Please note:

  • Merchandise items must be returned in original new condition including all original packaging.
  • Original shipping charges are non-refundable.
  • All return shipping charges must be prepaid by the customer.
  • Items opened cannot be exchanged.